Rental conditions

Rental conditions, no surprises

Everything you need to know before you pick up the keys — requirements, deposit, insurance and fees. Clearly, in one place.

Last updated 7 August 2026

  • Minimum age21years old
  • Driving licence1year held
  • Deposit€150standard class
  • MileageUnlimitedno cap
  • FuelSamelevel as pickup
  • Rental day24hours + 1h grace

Who can drive

The requirements are simple and apply across our fleet.

Standard class

  • At least 21 years old
  • Driving licence held for at least 1 year
  • Valid identity document

Premium class

  • At least 21 years old
  • Driving licence held for at least 5 years
  • Deposit agreed individually
Additional drivers

Permitted and added to the contract at signing. Every additional driver must meet the same requirements.

Documents

We accept identity documents and driving licences issued in any country — no International Driving Permit required.

  • Identity document

    An ID card or passport issued in any country.

  • Driving licence

    A valid licence from any country, with the required years held.

  • Payment method

    Pay in cash or by card when you collect the car.

Deposit and payment

  • €150 deposit

    For standard-class cars. For premium vehicles the deposit is agreed in advance.

  • Returned on drop-off

    The full deposit comes back to you when the car is returned without new damage.

  • Cash or card

    All prices are in euro and include VAT. We issue invoices for companies.

Rental period

A rental day is 24 hours from the moment you collect the car.

For example

  • Pick up: Monday, 14:00 Rental starts
  • Return by Tuesday 14:00 1 rental day
  • Return by Tuesday 15:00 1 rental day — within the grace hour
  • Return after Tuesday 15:00 2 rental days
  • Minimum rental

    One day.

  • Grace period

    60 minutes. After that a full extra day is charged.

  • Extending

    Possible subject to availability — tell us at least 24 hours ahead.

  • Early return

    Handled case by case with our team.

Insurance

Third-party liability is included in the price. Collision cover is optional and protects the rented car itself.

Included

Third-party liability

€0 included

Covers damage you may cause to others — other vehicles, property and people.

Optional

Collision cover (Kasko)

€4 per day

Covers damage to the rented car itself. Added when you sign the rental contract.

24/7 roadside assistance

Included on every car, whichever cover you choose.

Never covered

  • Tyres and wheels
  • Glass and mirrors
  • Bodywork interior
  • Undercarriage
  • Lost keys
  • Wrong fuel
  • Driving under the influence of alcohol or drugs
  • Driving by anyone not named in the contract

Delivery and return

We bring the car to wherever suits you.

  • Burgas cityFree
  • Burgas Airport — arrival€30
  • Burgas Airport — departure€30
  • Sunny Beach, Nessebar, Sozopol, PomorieOn request

Airport fees are charged separately for arrival and departure. We do not meet you with a name board — we agree the exact meeting point in advance.

Opening hours

Monday – Saturday, 9:00 – 18:00

Closed on Sunday. Out-of-hours delivery is not available.

Return in Burgas

The car is returned in Burgas. We do not offer drop-off in another city.

Driving abroad

Taking the car out of the country requires prior agreement and a Green Card.

Allowed

Greece

No extra charge. We issue the Green Card.

By arrangement only

Any other country

Possible only if expressly agreed with our team before the rental begins.

Driving abroad without prior agreement voids the insurance.

Rules of use

Allowed

  • Pets in a carrier or crate
  • Additional drivers named in the contract
  • Trips to Greece with a Green Card
  • Unlimited mileage anywhere in Bulgaria

Not allowed

  • Smoking in the car
  • Towing another vehicle or a trailer
  • Racing or track use
  • Driving instruction
  • Driving off sealed roads
  • Subletting the car to anyone else

We do not provide child seats or additional equipment.

If something happens

You are not on your own — call us first and we take it from there.

  1. 1

    Call us

    The first step is always a call to Car Assistance. We will tell you exactly what to do.

  2. 2

    Call the police after an accident

    After a road accident an official police report is mandatory. Without it the insurance does not cover the damage.

  3. 3

    24/7 roadside assistance

    If the car breaks down we arrange roadside assistance wherever you are.

  4. 4

    Replacement vehicle

    If the car fails through no fault of yours, we provide another one subject to availability.

Fees and fines

Published openly, so there is nothing to discover at the end of your rental.

Road tax (vignette)IncludedValid nationwide for the whole rental period.
Second driverFreeAdded to the contract at signing.
Roadside assistanceIncluded24 hours a day, 7 days a week.
Late return over 1 hour1 rental dayCharged at the full daily rate.
Missing fuelAt costThe value of the fuel missing on return.
Smoking in the carAt costProfessional cleaning costs.
Traffic finesPaid by renterAny fines issued during the rental period.

Cancellation and changes

  • Free cancellation

    Up to 24 hours before the rental starts — no charge.

  • Extending

    Tell us at least 24 hours ahead. Subject to availability.

  • Changing a booking

    Get in touch — we will work something out.

Still have a question?

Message us on WhatsApp or call — we answer quickly and in plain language.